Leavesden Park welcomes Watford MP

 Leavesden Park played host to Watford MP Richard Harrington in June, who came along to answer questions from the local business community in a lunch time event organised by business forum biz4Biz.

“It is vital that business leaders have the opportunity to direct their questions to a sitting MP and it was great that Richard Harrington MP took the time to attend the meeting held at the MEPC, Leavesden where we cater for a huge variety of successful companies,” said Leavesden Park Head of Business Development Roz Bird.

This event was chaired by biz4Biz Co-Founder and Chairman, Adrian Hawkins with fellow Directors Simon George and Tim Baugh attending. Questions on Britain’s relationship with Europe and about the current Skills shortage were directed to Richard Harrington, MP for Watford, who took time to provide an update on each subject. Richard Harrington said that “It was great to see such a collection of local business people and really enjoyed the frank discussions we had, good to know my 26 years of business experience came in useful for once!”

In addition to supporting the professional, biz4Biz provides a coherent voice for businesses in Hertfordshire and aim to influence and shape policymaking and encourage investment in Hertfordshire by engaging with local and central government, relevant public sector bodies and local organisations to promote the county of Hertfordshire as a great place to live and do business.

Sitel named global leader in the social media services

Nelson Hall’s latest research report “Targeting Social Media Services” has named Leavesden Park's Sitel as a leading provider of global social media services with a 9.5% market share.
Sitel was also named as a leader in providing “customer experience enhancement” through social media.  An area which, the report reveals, has grown significantly over the last 12 months and is beginning to develop as the dominant sector within the market.  Sitel is also credited with offering a wide range of social services such as social media monitoring, interaction, sales programmes, analytics and reporting and multichannel integration.

The report states demand for outsourced social media services is being driven by organisations which need to monitor and respond to posts on social channels.

Mike Cook from Nelson Hall comments; “Sitel is delivering a suite of offerings and platforms that give it a competitive advantage within the social media market. They are offering social media as a valuable add-on to current CMS contracts and market social media to companies which have a diverse geographic mix.  One key benefit is their capability to standardise otherwise separate customer engagement operations across language barriers, and have a single point of management, which helps coordinate management of new product launches, sales campaigns and customer services issues.”

Joe Doyle, Vice President Global Marketing, comments; “We are delighted to be leading the way with our global social media services and have our efforts recognised by Nelson Hall. We are seeing great results in enhancing customer experience and optimising revenues for our clients.  As the report states these are predicted to be the fastest growing social media services segments over the next 5 years.”

Sitel UK wins place on Government Procurement Services Framework

Leavesden Park based Sitel UK, experts in outsourced customer contact solutions, has been awarded a place on a new Government framework established to govern the procurement of contact centre services by government and public sector bodies.

Sitel UK, a wholly owned affiliate of Sitel Worldwide Corporation, employs over 2100 people in its nationwide network of contact centres, and is a trusted partner for many of today’s leading brands and Government Departments including DWP, as a supplier under the Framework agreement, and providing the Equality Advisory and Support Service on behalf of the Government Equality Office.

The Creative Solutions Execution and Related Services Framework agreement, introduced by the Government Procurement Service (GPS), has been developed to allow central government departments, along with the wider public sector agencies, including local authorities and health trusts, to procure contact centre services on a national basis.

One of only four contact centre providers that have been awarded a Framework Agreement, Sitel UK, has been rigorously vetted by GPS to allow public sector organisations to buy with confidence and reduce the time and cost  associated with procurement of contact centre services.

The GPS is an executive agency of the Cabinet Office.  Its role is to provide procurement savings for the government and the UK public sector, including health, local government, devolved administrations, education and not-for-profit organisations.


Joe Doyle, Marketing Director of Sitel UK comments;   “It is important that that the Government has contact centres that are able to support a large number of sensitive and varied transactions at all times.  We have considerable expertise and experience to offer from being a world leader in customer care outsourcing, working with Government departments and some of today’s leading brands.  We are delighted to have been selected to join this framework and look forward to drawing on this expertise to deliver high-quality contact centre solutions.”