In its search for a customer service partner, Flybe evaluated a number of options and service providers throughout the UK and overseas. Sitel was chosen because the company could minimise the impact of the transition on Flybe’s existing staff whilst offering a high standard of infrastructure and technology. Through the partnership, Flybe will retain the skills and knowledge of the existing team and gain the travel industry customer care expertise of Sitel’s management team.The contract took effect on 15th December 2012.
Jonathan Breedon, Flybe’s Director of Customer Services said: “Flybe’s decision to outsource our call centre function to Sitel at its Exeter-based facility is good news for our staff, our customers and the company. Sitel is a leader in its field and this move ensures job security for all transferring staff. Our customers will continue to receive high quality service from a premier UK-based call centre and Flybe will not have to bear potentially significant relocation costs given the need to invest in modern premises and enhanced technology. I look forward to establishing a long and positive relationship with Sitel.”
www.flybe.com
Joe Doyle, Vice President Global Marketing, Sitel, said: “Sitel has years of experience managing customer care for travel companies including major airlines, online travel sites and international hotel chains. We are thrilled to have come to such a mutually beneficial partnership with Flybe and look forward to having the team join forces with us to provide great customer service and support to Flybe’s customers.”
For more information about Sitel, visit www.sitel.com.
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